Presale Solution Consultant:
Solutions consultant with 10 years’ experience covering;
- Full technical knowledge of the complete Omni channel Contact Centre solutions
- ACD, IVR, CTI, MIS, WFM
- Call/Screen Recording and Omni/multi-channel routing (Call, Webchat, IM, Email, Webforms, SMS and Social Media).
Designed and managed the Contact Centre installation for the London Cycle Hire Scheme which included an innovative solution allowing customers to you the IVR to self-activate and de-activate keys taking a major strain off the agents workload and creating substantial savings for the client.