MW JFA006 Act.

Senior Technical Solutions Consultant: 20 years of experience in the telecommunications industry, including IVR/contact centre/call recording hosted network services, SIP, and PCI DSS Level 1 compliant telephone based services Development of the first hosted contact centre solution, and one of the first in the telecoms market for the business division of a Network Carrier. Lead role in the product managing and development of a new hosted contact centre, call recording and PCI complian...
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MW JFA005 Act.

New Business Development Manager: Highly skilled in consultative sales of BSS / OSS solutions, especially Real-time charging, DPI and Policy Control, he also feels that he would have strong value where Service Providers are looking at Digitisation, such as in M2M, IoT and Enterprise solutions. On Several occasions he has built New Business from virtually greenfield, winning first ever client in the Middle East for a software vendor selling Route Optimisation & Interconnect Billing ...
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MW JFA004 Passive

Technical Pre-Sales Consultant: Very strong knowledge and capability of telecommunications technology which includes Data Analytics, Business intelligence for traffic management and user experience using DPI, Mobile radio and core network technology. As the Technical lead for a UK 3G UMTS mobile network operator customer: Read More; Managed several successful projects in the mobile packet core, including integration with the GGSN and PDN GW for traffic management, Diameter Gx based...
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MW JFA003 Active

Senior Technical Pre-sales Consultant: With over 20 years’ experience in telecommunications engineering and sales consultancy with expertise in the design, presentation and implementation of International integrated, innovative and complex services and WAN solutions for both Public Sector and Enterprise clients. Examples  of his achievements include: The design of a large part of a broadband solution for 15 local authorities and Design and provision of the WAN solution and internet...
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MW JFA002 – Active

Presale Solution Consultant: Solutions consultant with 10 years’ experience covering; Full technical knowledge of the complete Omni channel Contact Centre solutions ACD, IVR, CTI, MIS, WFM Call/Screen Recording and Omni/multi-channel routing (Call, Webchat, IM, Email, Webforms, SMS and Social Media). Designed and managed the Contact Centre installation for the London Cycle Hire Scheme which included an innovative solution allowing customers to you the IVR to self-activate and de...
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MW JFA001 Passive

Consultative Sales Specialist - Enterprise Feedback Management This is the profile of a High Achieving EFM & Market Research Sales specialist, MRS certified and educated to Masters level with over 10 years’ experience. Established EFM business virtually from scratch in Europe for a Software Solutions Business Building a high value pipeline and closing numerous high value deals in excess of £500k Establishing New Business sales into UK, Middle East & Africa. Click this li...
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